Frequently Asked Questions
Everything you need to know to stay in motion.
How do I know which running shoes are right for me?
We recommend checking our Size & Fit Guide on each product page. If you need personalized advice, our experts are available via live chat to help match a shoe to your arch type and running style.
What is your return policy on worn athletic gear?
We offer a 30-day 'Run-In' guarantee. If your gear doesn't perform to your expectations after a few trial runs, you can return it for a full refund or exchange, no questions asked.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping for athletes who need their gear ready for an upcoming race or event.
Do you offer international shipping?
Yes, Up & Running ships to over 50 countries worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Afterpay.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your delivery in real-time.